Who Can You Speak To

We want to help you be kind to your mind by connecting you with the right people to talk to, in a way that suits you.

If you feel that you’re in need of urgent support, click here to view our ‘Urgent help’ page. 

Who Can You Speak To

We're here to help...

It really is okay to talk…look at all the people just waiting to talk to you.

  • Kooth

    Age: 11-25 years

  • Anonymous Online Emotional Health and Wellbeing Support to children and young people in Bolton.

  • Opening Times:

    Mon – Fri, 12pm – 10pm &
    Sat & Sun. 6pm – 10pm : 1:1 text based counselling sessions (pre-bookable or drop in)
    24/7 : Self-help materials and moderated peer support forums
    24/7 : access to the messaging function (a reply will only be sent between the hours of 1:1 counselling above)

  • How To Access:
  • Chat Health

    Age: 11-19 years old (25 years if you are a care leaver or have special needs)

  • Chat Health is a texting service where you can text a nurse confidentially for advice and support around the following:

    -Emotional health and wellbeing
    -Self harm
    -Healthy eating
    -Breastfeeding Support
    -Child Development

  • Opening Times:

    Monday-Friday – 8.00am-8.00pm

    The young people’s service is also available Saturday-Sunday 12.00-4.00pm

  • Contact:

    Text: 07507331753

  • The Parallel Young People's Health Service

    Age: Up to 19 years (25 years if you are a care leaver or have special needs)

  • Support for young people’s health and wellbeing including:

    – Physical Health

    – Emotional Health

    – Sexual Health and Contraception

    – Social Wellbeing

    – Substance misuse

  • Opening Times:

    Drop in clinic times:

    Mon: 3:30-6:00pm
    Tues: 2:30 – 6:30pm
    Wed and Fri:  3:30 – 6:30pm
    Sat: 12:30 – 3:30pm
    Sun: 12:30-3:30pm


  • How To Access:

    Ring 01204 462444 between 9am and 6pm (Mon – Fri, except Bank Holidays).

  • Bolton Lads and Girls Club

    Age: 8-21 years

  • Activities that provide support including mindfulness, healthy relationships, self-image, 1:1 listening, eating disorders, substance misuse, stress & anxiety support.

    Targeted Youth Service which provides 1:1 long term mentoring and/or befriending.

  • Opening Times:

    Monday – Sunday, 9am – 9pm at Spa Road

    Monday – Thursday, 5pm – 9pm at Westhoughton

  • How To Access:

    Call Cary Mack (Head of Operations) or Jaycee Court (Health & Wellbeing worker) on 01204 540100.

    For Targeted support contact Sarah Randall (Head of Targeted Youth Service) on 01204 540111.

  • Fortalice

    Age: 5-19 years

  • Activities/services and counselling for children and young people who have poor emotional and mental health through the  effects of domestic abuse, difficult relationships and social isolation.

  • Opening Times:

    9 till 7pm Monday and Thursday

    9 till 5pm Tuesday and Wednesday

    9 till 4pm Friday

  • How To Access:

    Call Gemma McCann, Sian Walters or Jessica Evans on  01204 365677.

  • Zacs Youth Bar

    Age: 10-18 years

  • Support for children and young people who experience low level mental health problems.

  • Opening Times:

    One-to-one Listening Service appointments available to book on weekday evenings from 3pm until 10pm.

    Weekly support group (referral only) on Monday’s from 6pm until 8pm.

    Referral line open 9am-5pm.

  • How To Access:

    Listening Service Referral Line: 07726 128915

    Email: listening@zacsyouthbar.co.uk

    Message our Facebook page: www.facebook.com/ZacsListeningService

  • Headspace Bolton

    Age: 7+ years

  • Provides a forum at the Octagon Theatre where people with mental health difficulties can creatively express themselves in the arts (drama, music, comedy, film, radio broadcasting, animation etc.)

  • Opening Times:

    Adult activities (16+) takes place on Fridays 10:30 – 3pm

    Dates & Times of Young People projects vary – email to find out more.

  • How To Access:
  • Bolton YMCA

    Age: Up to 25 years

  • Work is based around empowering young people to improve their physical health and emotional wellbeing and to develop skills to increase employability.

  • Opening Times:

    1:1 listening appointments – Mondays – 12pm – 6pm and Tuesdays 12pm-6pm

    Re:think (group session) 5pm – 7pm (Tuesdays)

  • How To Access:

    Self Referral via email to Thrive.referral@boltonymca.co.uk

  • Bolton 360°

    Age: Up to 18 years old

  • 360° provide support and specialist interventions to children, young people, families affected by substance misuse. This includes 1:1 support, group work and specialist help for young people using substance.

  • Opening Times:

    8:45am – 5pm Monday – Friday

    A worker is on duty Tuesdays and Thursdays 2pm – 4pm

  • How To Access:

    Telephone: 01204 462444
    Email: ALWCH.360info@nhs.net

  • Young People's Community Eating Disorder

    Age: 8-18 years

  • Provides assessment, treatment and support for young people and their families in Bolton and Wigan who have symptoms of eating disorders.

  • How To Access:

    Currently, a health care practitioner will need to refer you. Please speak to your GP, Teacher, School Nurse or Social Worker.

  • Bolton CAMHS

    Age: 0-18 years

  • Bolton CAMHS (Child and Adolescent Mental Health Service) provides assessment and treatment in a range of services to help children and young people overcome problems with their mental health.

  • Opening Times:

    Monday – Friday, 8:30am – 5pm

  • How To Access:

    Currently, a health care practitioner will need to refer you to CAMHS. Please speak to your GP, School Nurse or Social Worker.

  • Bolton Bereavement Support for Children and Young People

    Age: 8-18 years

  • General signposting and advice around bereavement.

    1-1 sessions (offering techniques and interventions to support young people with grief and loss. (Sessions are currently over the phone or through video calls during COVID)

  • Opening Times:

    Monday – Friday 9am-5pm

  • How To Access:


  • Young Carers

    Age: 8-18 years

  • Young Carers offers a range of opportunities working in partnership with other organisations to promote social inclusion.

  • Opening Times:

    Office hours Monday – Friday 9.30-5.30pm and various evenings

  • How To Access:

    Email enquiries are to be sent to youngcarers@blgc.co.uk or call on 01204 540111.

    Call Elaine Eccles on 07854 117070.


    Age: Under 35

  • PAPYRUS (Prevention of Young Suicide) provides suicide prevention support and advice for any young person under 35 with thoughts of suicide, or anyone worried about a young person.

  • Opening Times:

    Mon – Fri, 10am – 10pm

    Weekends & Bank Holidays, 2pm – 10pm

  • How To Access:

    Call: 0800 068 4141

    Text: 07786 209697

    Email: pat@papyrus-uk.org

  • GP Surgery

    Age: All ages

    GP Surgery
  • Your GP Practice is open for routine and urgent appointments (children under 12 will be assessed on the same day).
    If you are unable to attend from 8.00am – 6.30pm some alternative appointments are available at either your own GP practice or a GP hub near you.  GP Out of Hours service is there to help with urgent health problems that will not wait until your GP practice is next open.


  • Opening Times:

    GP Surgery: Monday – Friday, 8am to 6:30pm

    Out of Hours Service:  Monday – Friday , 6:30pm to 8am
    Saturday, Sunday and Bank Holidays, 24 hours

  • How To Access:

    Phone your GP Practice to make an appointment. To find the number of your GP Practice, click here

  • Greater Manchester Bereavement Service

    Age: All Ages

    Greater Manchester Bereavement Service
  • Help With:

    Greater Manchester Bereavement Service can help to find support for anyone in Greater Manchester that has been bereaved or affected by a death.  The website provides information on bereavement services and resources available in your local area as well as nationally

  • How To Access:

    Call 0161 983 0902 for help in finding the right support for you.

    Monday to Friday, 9am to 5pm (except bank holidays)
    Wednesday, 9am to 8pm

    Email: salccg.gm.bs@nhs.net

  • Shout

    Age: All Ages

  • Help With:

    24/7 Free Text line which supports with suicidal thoughts, self harm, abuse, bullying and relationship challenges.

  • How To Access:

    Open to all but for those from Bolton they must text GMBolton in their initial text to 85258.

  • NHS 111

    Age: All ages

  • NHS 111 can help you if you have an urgent medical problem and you’re not sure what to do.

  • Opening Times:

    24 hours a day, 7 days a week.

  • How To Access:

    Call 111

    Go to www.111.nhs.uk


  • Single Point of Access

    Age: 18+

  • Takes referrals and directs adults to the most appropriate service. You can refer yourself for talking therapies to help with anxiety and depression-related difficulties.

  • Opening Times:

    9am – 9pm.

  • How To Access:

    01204 483101

  • Early Break

    Age: Up to 21 years

  • Early Break supports young people up until the age of 21 with one to one support and advice around drugs and alcohol.

  • How To Access:

    If you would like to refer a family or have a general enquiry, please contact the members of staff in Bolton on 07732685456 (Gemma) or 07841151835 (Denise)

Support for Parents and Carers

  • Chat Health

  • Help With:

    Parents or carers can text a specialist nurse with questions ranging from breastfeeding support and child development, to behavioural issues and general advice.

  • Opening Times:

    Monday-Friday 8am-8pm

  • Contact:

    Text 07507 331751

  • Young Minds Parent Helpline

    Age: Parents/Carers of Children and Young People up to 25 years

  • Parents Helpline is available to offer advice to parents and carers worried about a child or young person under 25.  You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition.

  • Opening Times:

    Monday-Friday from 9.30am to 4pm

  • Contact:

    Call the parents helpline on 0808 802 5544.

Mental Health Helplines

  • NHS Bereavement Helpline

    Age: All Ages

  • Offers support, advice and information to anyone within the North West dealing with grief and loss.

  • Opening Times:

    Daily – 8am-8pm

  • Contact:

    Telephone: 0800 2600 400

  • Cruse Bereavement Care

  • Cruse Bereavement Care offers support, advice and information to children, young people and adults when somebody dies.  Cruse offers telephone, email and website support.

  • Opening Times:

    Monday-Friday 9.30am-5.00pm

  • How To Access:

    National Helpline:  0808 808 1677
    Website : hopeagain.org.uk
    Email:  helpline@cruse.org.uk
    Email specifically for children and young people : hopeagain@cruse.org.uk

  • Rethink Mental Illness

  • Rethink Mental Illness work to transform the lives of everybody severely affected by Mental Illness by providing over 200 services and 140 local support groups including an advice service, online services and carers services.

  • Opening Times:

    Monday-Friday 10.00am-4.00pm

  • How To Access:

    Enquiries:  0121 522 7007
    Email:  info@rethink.org

  • OCD UK

  • OCD UK works with children and adults affected by obsessive compulsive disorder by providing advice, information and support services to those affected.

  • Opening Times:

    Monday-Friday 10.00am-4.45pm

  • How To Access:

    OCD UK Advice Line:  03332 127 890

  • OCD Action

    Age: All Ages

  • OCD Action provide support and information to anybody affected by OCD.

  • How To Access:

    Email:  support@ocdaction.org.uk
    Helpline:  0845 390 6232

  • No Panic

  • No Panic is a registered charity which helps people who suffer from panic attacks, phobias, obsessive compulsive disorders and other related anxiety disorders.  No Panic also provides support for the carers of people who suffer from anxiety disorders.

  • Opening Times:

    Every day 10.00am-10.00pm

  • How To Access:

    Email: info@nopanic.org.uk
    Helpline:  0844 967 4848
    Youth Helpline for ages 13-20 :  0330 606 1174

  • Bipolar UK

  • Bipolar UK is the only national charity dedicated to empowering individuals and families affected by bipolar.  Bipolar UK offer support groups, eCommunity, 1:1 support via email and telephone and information provided via the website.

  • How To Access:

    Call: 07591375544
    Email: info@bipolaruk.org

  • Anxiety UK

    Anxiety UK
  • Anxiety UK works to relieve and support those living with anxiety and anxiety based depression by providing information, support and understanding via an extensive range of services including 1:1 therapy.

  • How To Access:

    Helpline:  03444 775 774
    Text Service:  07537 416 905
    Email:  support@anxietyuk.org.uk

  • Winstons Wish

  • Winston’s Wish is a childhood bereavement charity in the UK. The charity offers a wide range of practical support and guidance to bereaved children, their families and professionals.

    Winston’s Wish Helpline provides bereavement support for parents, carers and professionals who are looking for childhood bereavement advice and support.

  • How To Access:

    Freephone National Helpline is free to call on 08088 020 021

National Websites


  • Being gay is okay (BGIOK) provides information and advice for gay, lesbian, bisexual and unsure young people under 25.

  • Help With:


  • OCD-UK

  • A national charity, working with and for almost one million children and adults whose lives are affected by Obsessive-Compulsive Disorder (OCD).  It offers information, support, advice with advice lines and resources.

  • Help With:

    Obsessive-Compulsive Disorder (OCD)

  • Beat

  • Beat provides a helpline, online support and a network of UK-wide self-help groups to help adults and young people in the UK beat their eating disorders.  It also gives information about how to help someone you know with an eating disorder.

  • Help With:

    Eating disorders

  • Al-Anon

  • Al-Anon family groups hold regular meetings where members share their experiences of living with alcoholism. It does not offer advice or counselling but members give each other understanding and support.

  • Help With:

    Drugs and alcohol

  • Talk to Frank

    Talk to Frank
  • An organisation dedicated to raising awareness of drug problems and providing information on drugs to those looking for answers.  It also provides advice to parents.

  • Help With:

    Drugs and alcohol

  • Hope Again

    Hope Again
  • A safe place where you can learn from other young people, how to cope with the loss of a loved one, and feel less alone.

  • Help With:


  • ADHD and You

    ADHD and You
  • Offers advice, tips and free tools for anyone affected by Attention Deficit Hyperactivity Disorder (ADHD). It includes some resources for parents and you can email in questions.

  • Help With:


  • ADDiss

  • The National Attention Deficit Disorder Information and Support Service. Provides information and resources about ADHD for parents, young people, teachers or health professionals.

  • Help With:


  • The Hide Out

    The Hide Out
  • Offers support to help children and young people understand domestic abuse, and how to take positive action if it’s happening to you. It also provides a helpline for parents.

  • Help With: